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Tier-1 brand, metro location, and a broadly visible facility manager role increase candidate competition.
Skills are transferable across industries but require domain-specific facility management and vendor compliance experience.
Explicit 8–12 years and domain-specific CoE and soft-services expertise make shortlisting relatively strict.
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Lead and standardize soft services delivery across multiple sites focusing on service quality, efficiency, compliance, and user experience.
Develop and implement standardized processes, SOPs, and benchmarks while supporting audits and continuous improvement initiatives in a Center of Excellence capacity.
Utilize data analytics and market research to identify trends and drive innovative solutions including automation and sustainability in soft services.
Bachelor’s degree in Facility Management, Hospitality, Business Administration, or related field.
8-12 years of experience in soft services facility management, preferably at regional or portfolio-level roles.
On-site work location in Bengaluru, Karnataka with scheduled weekly hours of 48.
Strong proficiency in data analytics, reporting tools, and FM technologies.
Experience working in or supporting multiple sites through a Center of Excellence or strategic transformation role.
Demonstrated ability to drive innovation, continuous improvement, and standardization in soft services operations.
Skilled in stakeholder management with strong communication and presentation capabilities to senior leadership and clients.