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Metro location, common HR-operations title and mid-level expected experience drive high candidate competition.
Core HR operations skills transfer across industries, but Workday and contact-center context increase domain specificity.
No explicit years but managerial responsibility and Workday experience make shortlisting moderately strict.
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Manage and support an operational HR team to deliver quality services and customer support aligned with Service Level Agreements and scheme rules.
Build team capability through training, coaching, and knowledge sharing to improve service quality and operational efficiency.
Analyze process quality, provide regular feedback to team members, and escalate or resolve issues to maintain high service standards.
Experience managing operational teams in HR or related functions; specific years not explicitly mentioned.
Knowledge of HR systems such as Workday and experience ensuring compliance with legislative/regulatory frameworks.
Ability to analyze and improve process quality, including providing feedback and driving operational improvements.
Location requirement: Mumbai, India; Full-time, permanent contract.
Experienced in leading HR operations teams with a focus on quality service delivery and compliance.
Strong analytical skills to identify trends, improve processes, and guide team strategy based on operational data.
Competent in managing escalations and facilitating resolution while supporting team development and continuous improvement.