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Tier-1 brand, mid-level generalist title, and Mumbai metro increase applicant competition.
Requires market-data and digital-wealth expertise, so cross-industry transferability is limited.
Explicit 5+ years requirement plus account-management and technical-decoding skills increases screening rigor.
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Manage and grow client usage and adoption of LSEG Real-Time and Digital Wealth Market Data solutions to drive contract renewals and increase client spend.
Develop tailored Customer Value Plans and embed client feedback into product roadmaps to enhance customer experience and value delivery.
Support sales and account management by generating high-quality leads, managing customer lifecycle, driving onboarding, and ensuring optimal user enablement through digital training platforms.
At least 5 years of experience as a proactive Customer Success Manager.
Experience in Real-Time Market Data, Digital Wealth Solutions, software development, or computer networking preferred.
Strong ability to communicate complex technical concepts clearly to clients across various levels.
Role based in Mumbai with some travel in South Asia; specific notice period not mentioned.
Experienced in customer lifecycle management with a data-driven approach to improve deployment, adoption, and ROI.
Demonstrated ability to build trusted partnerships across internal and external stakeholders in a matrixed and diverse organization.
Skilled in bridging technical and commercial perspectives, influencing and negotiating to achieve business growth and value delivery.