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Tier-1 brand, metro location, mid-level generalist role, and broad cross-functional requirements increase applicant competition.
Service delivery skills transfer across industries but banking security/compliance and tooling specifics create moderate domain bias.
No explicit years or certifications but strong domain experience and tooling/security ownership expected, so moderate filtering.
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Own and manage intake, prioritization, and governance of all requests for the Tooling & Continuous Improvement portfolio serving global business and operational functions.
Lead planning, coordination, and delivery of tooling-related projects, managing timelines, risks, budgets, and stakeholder communications for successful execution and adoption.
Oversee tooling operational health, including vulnerability management, risk mitigation, governance, service performance, continuous improvement, and vendor relationships.
Experience in service delivery management or tooling portfolio management: Not explicitly mentioned in the JD.
Strong stakeholder and vendor management capabilities: Not explicitly mentioned explicitly but implied by role responsibilities.
Knowledge or experience in vulnerability and risk management: Not explicitly mentioned explicitly but core to role.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in coordinating cross-functional teams across business, engineering, security, and vendors to deliver tooling and transformation initiatives.
Capable of acting as a central coordination point and primary contact for business and technical stakeholders globally.
Skilled in governance, operational excellence, and driving continuous improvement in complex tooling environments supporting enterprise-wide functions.