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Remote and popular enterprise CSM title raises candidate density despite seniority.
Requires enterprise SaaS account management and renewal expertise, limiting cross-industry transferability.
Explicit 8–15 years and mandatory enterprise SaaS CSM, renewal, and health-score expertise indicate high strictness.
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Create, evaluate, and refine advanced AI training tasks focused on customer onboarding, adoption, retention, renewals, account health, stakeholder management, and value realization.
Verify AI outputs for accuracy, relevance, and practicality ensuring solutions align with successful customer success practices and business needs.
Review and calibrate team members' work quality and escalate complex edge cases to subject experts.
8–15 years of experience in Customer Success or account management, primarily within enterprise SaaS environments.
Proven experience managing strategic enterprise accounts involving renewals, retention, and revenue growth.
Bachelor's degree or equivalent practical experience in any field.
Ability to commit at least 4 hours per day up to 40 hours per week with 4 hours overlap with PST; contractor role for up to 9 weeks.
Experience designing and owning health-score frameworks, renewal playbooks, risk management, and success metrics for enterprise customers.
Strong executive stakeholder management and ability to lead business reviews and escalations in complex enterprise environments.
Comfortable producing expert-level tasks in AI training context and managing quality assurance processes within a team setting.