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Strong brand, metro location, mid-level generalist role, and broad skill requirements attract many applicants.
High because collections, bankruptcy, UCC filings, payment processing and vendor management skills are industry-specific.
High due to explicit 6-8 years requirement plus domain-specific collections, QA, reporting and compliance skills.
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Monitor and evaluate collection calls and customer interactions to ensure compliance and quality; provide coaching and feedback to improve agent performance.
Create, maintain, and automate reports, dashboards, and forecasting models to analyze business trends and support operational and financial decision-making.
Manage operational functions including vendor management, payment processing, bankruptcy administration, workflow distribution, and support process improvements and compliance adherence.
6-8 years of experience in quality assurance, reporting, analytics, collections, customer service, or business operations.
Bachelor's degree preferred (not explicitly mandatory).
Advanced Microsoft Excel skills required; experience with Power BI and BI tools preferred.
Location: Thane, Maharashtra, India (onsite requirement).
Experienced in combining quality assurance, reporting, and operational support within collections or financial services environments.
Capability to work cross-functionally with operations leadership, vendors, and executive stakeholders to drive data-driven process improvements.
Skilled in analytics and business intelligence tools to deliver actionable insights and support strategic decisions.