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Strong fintech brand, generalist mid-level operations role in metro attracts many qualified applicants.
Transactional operations skills transferable across industries, but payments and credit-card domain knowledge favors fintech fit.
Mandatory five years in process-driven operations and payments increases filter but lacks technical certification barriers.
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Process high-volume client credit card requests using automated bots and manual review when needed.
Ensure accuracy and timely completion of credit card processing by following documented procedures across multiple systems.
Identify and escalate complex inquiries, maintaining compliance and operational efficiency.
Minimum 5 years experience in process-driven operations roles with focus on accurate and timely client request completion.
Strong verbal and written English communication skills.
Ability to work with multiple systems and follow standard operating procedures.
Work Location: Thane, Maharashtra, India.
Experience in client support, payment processing, or merchant services handling recurring transactional requests.
Comfortable working in transaction-heavy, process-driven environments using workflow automation tools and bots.
Capable of adapting quickly to changing workflows, processes, or business priorities.