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Common mid-level branch operations role with moderate brand and regional location increases applicant density.
Banking-specific KYC, RBI compliance and branch cash controls make the role industry-specific with low transferability.
Explicit 3–9 years branch-operations requirement and compliance skills increase screening, certifications preferred not mandatory.
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Manage daily branch operations including cash handling, clearing, account opening, and service requests with audit and regulatory compliance.
Ensure adherence to KYC/AML and RBI guidelines, prepare for audits, resolve observations timely, and maintain process documentation.
Track and improve service metrics, cross-sell financial products, activate digital banking for customers, and train frontline staff on compliance and process updates.
3 to 9 years of branch operations experience.
Graduate degree required; Banking certifications preferred.
Knowledge of KYC/AML, RBI regulations, audit compliance mandatory.
Preferred certifications: JAIIB or CAIIB.
Experienced in end-to-end branch operational controls and audit compliance management.
Strong ability to collaborate with sales and service teams to enhance customer experience and increase product cross-sell.
Operationally focused with capability to analyze service metrics and implement corrective actions based on root cause analysis.