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Strong Tier-1 brand, Chennai metro location, and generalist CI/operations senior role increase candidate density.
CI and automation skills transfer across industries, but logistics/GSC domain knowledge increases role specificity.
Requires specific CI methodologies, project management, and automation experience but lacks explicit years or mandatory certifications.
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Drive and execute Continuous Improvement (CI) strategies aligned with global and regional priorities within the Global Service Centre (GSC) network.
Own and maintain process quality frameworks, identify skill gaps, and lead capability-building interventions.
Support and lead cross-functional projects and change initiatives; orchestrate and prioritize automation opportunities with relevant teams.
Experience with project management and CI methodologies such as Lean and Agile.
Strong stakeholder management and change leadership abilities.
Tech-savvy with awareness of automation technologies.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in deploying CI strategies across global operations with enterprise-wide impact.
Comfortable operating in ambiguous environments requiring strong strategic thinking and problem solving.
Proficient in partnering with multiple internal teams including technology and automation to drive process enhancements and adoption.