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Remote role, mid-level manager, and generalist customer-facing SaaS function create high candidate competition.
SaaS/Product-Led Growth experience strongly preferred, making cross-industry transfers less straightforward.
Explicit 3+ years requirement plus managerial, hiring, and SaaS skills enforces moderately strict shortlisting.
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Lead and develop the Trial Experience Team to achieve and exceed established KPIs, ensuring exceptional engagement from trial start to optimize customer success with the HighLevel platform.
Drive team performance through coaching, performance management, conflict resolution, and process improvements to enhance productivity and customer results.
Manage high-severity escalations and collaborate cross-functionally to sustain a results-oriented and innovative team culture.
Bachelor’s Degree or Equivalent experience.
5+ years leading customer-facing teams in SaaS or Product-Led Growth startup environments preferred.
3+ years experience in staffing, performance management, coaching, and developing front-line employees and junior managers.
Strong technical aptitude with experience in data/analytics tools and CRM systems; experience with social media management and marketing tools preferred.
Experienced people manager with demonstrated success in mentoring and developing teams in fast-paced SaaS or technology product environments.
Data-driven leader skilled in interpreting analytics to drive team success and process improvements.
Capable collaborator who builds strong cross-functional relationships and effectively communicates with senior leadership and diverse teams.