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Tier-1 brand, mid-level experience, and metro location create high candidate competition.
Enterprise network SME focus, risk/control and 24x7 requirements make cross-industry fit relatively limited.
Explicit 5+ years, SME network, and mandatory P1 incident experience make shortlisting highly selective.
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Own incident, problem, and change management for network infrastructure including leading P1 technical bridges and managing communications through resolution.
Serve as escalation point for complex, mission-critical network issues and provide subject matter expertise across 2-3 infrastructure technology domains.
Collaborate firmwide to optimize infrastructure delivery quality and cost, including planning, tracking, and leveraging AI-assisted automation and analysis workflows.
5+ years of applied experience with formal training or certification in infrastructure disciplines.
Proven experience in network operations and infrastructure support, specifically leading P1 technical bridge calls in a global 24x7 environment.
Deep knowledge of network infrastructure components and proficiency as SME in 2–3 infrastructure technology domains.
Experience using protocol analyzers and troubleshooting tools such as Cpacket, BigSwitch, Wireshark, or Riverbed.
Experienced leader comfortable working independently under high pressure in fast-paced global environments with multiple vendors and customers.
Technically versatile SME with ability to validate and apply AI-assisted infrastructure engineering tools and automation while ensuring compliance and security standards.
Able to communicate complex technical information clearly to management and collaborate across teams to drive service evolution and process improvements.