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Mid-level TPM at a known security vendor in Pune with generalist skills attracts dense applicant competition.
Technical customer-facing TPM skills transfer across SaaS and enterprise software, but cybersecurity preference increases domain specificity.
Explicit 5+ years SaaS/customer-facing requirement plus enterprise support skills moderately filters candidates.
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Manage a portfolio of 10-12 large enterprise accounts as the primary post-sales technical advocate.
Drive customer success through proactive engagement, issue resolution, and cross-functional coordination for timely technical and operational challenge resolution.
Lead customer reviews (WSRs, MBRs, QBRs), prepare executive reports, and identify renewal risks collaborating with Sales for retention and expansion.
Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience.
5+ years of customer-facing experience in Customer Success, Technical Account Management, Enterprise Support, or related roles.
5+ years experience in SaaS environments.
Strong knowledge of Networking and Security concepts; experience managing enterprise customers and complex technical escalations.
Experienced in managing large enterprise accounts with a focus on customer retention, escalation management, and cross-functional coordination.
Demonstrated ability to communicate effectively with technical teams and executive leadership, including preparing executive-level reports.
Background in SaaS and technical enterprise support with skills in project management and organizational prioritization.