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Remote, generalist L2-L3 support role with broad infrastructure and HL7 skills increases competition.
Strong HL7, EHR, and healthcare integration requirements make cross-industry transitions difficult.
Multiple mandatory infrastructure, SQL, HL7, and ITSM skills make screening moderately strict.
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Investigate, diagnose, and resolve complex technical escalations across enterprise healthcare applications and secure messaging solutions.
Own troubleshooting in Windows Server environments, SQL Server, HL7 interfaces, and application layers including IIS and ASP.NET.
Manage escalations end-to-end including defect classification, coordination between support and development, and maintaining technical documentation and client communication.
Experience Required: Not explicitly mentioned in the JD.
Proficiency with Windows Server environments and PowerShell scripting for diagnostics and service management.
Strong skills in Microsoft SQL Server including troubleshooting, SQL Agent jobs, ODBC errors, and data validations.
Hands-on experience with HL7 interfaces, secure messaging solutions, and healthcare IT environments including EHR systems.
Comfortable operating between Level 2 support and development teams to isolate and reproduce issues in both test and production environments for healthcare IT applications.
Skilled in advanced root cause analysis and escalation management within complex technical stacks including network, database, and application layers.
Experienced in coordinating cross-functional communication, producing detailed technical documentation, and managing ITSM incident workflows.