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Senior metro role at a well-known employer with general operations appeal, moderately high competition.
Requires English/exams operations and global-operations experience, moderately limiting cross-industry transferability.
Explicit 10–12 years, global-operations experience, English assessment and right-to-work requirements tighten shortlisting.
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Manage day-to-day delivery of English services ensuring compliance with service delivery frameworks, SLAs, and quality standards.
Oversee operational risks, mitigations, business continuity, and governance reporting including dashboards and presentations.
Recruit, train, and manage team members, develop process documentation, drive continual improvements, and support new process transitions.
Graduation or equivalent experience required.
10–12 years of relevant operations experience with current or recent role as Manager – Operations in a global organization.
Must have completed English language assessment and possess excellent written and verbal communication skills (IELTS 6.5–7 equivalent).
Must have natural right to work in India; role requires onsite presence 24/7 with rotating shifts and no hybrid work option.
Experienced in designing and implementing service delivery frameworks and operational governance for English language services.
Strong background in risk and compliance operations and managing operational transitions.
Capable of leading teams and processes within a continuous shift-based, on-site operational environment.