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Common mid-level operations title but specialised pharmacy and telehealth experience narrows applicant pool.
Role requires healthcare and pharmacy-specific regulatory, licensing, and fulfilment expertise, limiting cross-industry transferability.
Mandatory 6+ years plus pharmacy and telehealth operations, reconciliation, and facility build experience increases strictness.
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Own the end-to-end order lifecycle including prescription verification, pharmacy coordination, dispatch, last-mile delivery with cold-chain integrity, and fulfillment SLAs.
Manage returns, refunds, payment reconciliation with pharmacy partners ensuring accuracy and GST compliance, and oversee operational vendors to optimize cost and service.
Lead retail pharmacy setup and operations including licensing, staffing, inventory management, and member experience function with SOPs, team leadership, and escalation design.
6+ years experience in operations including retail pharmacy and telehealth or digital health operations.
Experience building operations from the ground up and managing multi-party fulfillment or supply chain with strict SLAs.
Strong reconciliation skills and process design/documentation discipline.
Based in or willing to relocate to Chandigarh Tricity area.
Experienced in both physical retail pharmacy operations and digital health platforms or capable of quickly mastering either domain.
Proven ability to build and scale operational workflows and member experience functions with a focus on high customer experience standards.
Skilled in managing physical facility setups or fit-outs and coordinating complex multi-vendor environments.