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Tier-1 brand, generalist operations role, and metro location increase candidate competition.
Operations and client-service skills are moderately transferable but eligibility knowledge leans to healthcare domain.
No explicit years, certifications, or niche technical requirements so screening is relatively loose.
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Own daily operational issue resolution supporting Client Service and Account Management teams.
Analyze and prioritize client issues, provide escalation and ensure client satisfaction while managing assigned work queues.
Participate in process improvement initiatives and support year-end and readiness activities beyond normal schedules.
High School Diploma or equivalent required.
Proficiency in MS Office software.
Strong analytical, problem-solving, and communication skills required.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in operational support within client service or account management environments.
Comfortable working in dynamic, fast-paced settings requiring multitasking and meeting deadlines.
Capable of collaborating cross-functionally to resolve issues and implement process improvements.