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Tier-1 bank, mid-level generalist support role, metro location, and broad skill set attracts many qualified applicants.
Financial securities and client-facing data platform experience is strongly preferred, limiting cross-industry fit.
Explicit 5–8 year requirement plus mandatory support, monitoring, SQL, and scripting skills.
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Provide Level 2 production support for a portfolio of data and client reporting platforms, handling incident triage, escalation, and resolution within a global follow-the-sun model.
Act as operational point of contact for client-impacting incidents, maintaining communication with client-facing teams and identifying data quality and service availability issues.
Drive platform stability by resolving recurring incidents, contributing to automation and observability initiatives, and supporting transformation including cloud migration and AI-assisted operations.
5–8 years experience in application support, production management, or platform operations, preferably in financial services or data-intensive environments.
Strong SQL and data querying skills with experience in relational and cloud databases.
Familiarity with ITIL-aligned incident, problem, and change management processes and ServiceNow or equivalent ITSM platforms.
Bachelor's degree in Computer Science, IT, Engineering, Finance, or related field, or equivalent professional experience.
Experience supporting data pipelines, reporting platforms, or client-facing financial applications in a global, follow-the-sun support environment.
Strong technical aptitude including automation scripting (Python, Shell), cloud-native data architecture familiarity, and interest in AI-assisted operations tooling.
Ability to communicate complex technical issues clearly to non-technical stakeholders and contribute to continuous process improvement in a transforming platform environment.