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Medium — niche Oracle AMS delivery role but metro location and managerial title attract moderate applicant density.
High — deep Oracle Applications AMS and multi-customer delivery expertise limits cross-industry transferability.
Medium — requires ITIL certification, Oracle AMS delivery experience, and large-team management skills.
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Manage end-to-end service delivery for Oracle Application Managed Services across multiple customers, ensuring SLA and KPI achievement.
Oversee a shared resource pool of 20–100+ Oracle functional and technical consultants, optimizing allocation, utilization, and capacity across global, multi-timezone operations.
Lead incident, problem, change management, and continuous improvement initiatives, including automation adoption to improve operational efficiency and customer satisfaction.
Experience managing Oracle AMS service delivery for multiple customers, including both Oracle Fusion Cloud and Oracle E-Business Suite environments.
Bachelor's degree in Engineering, Computer Science, IT, or related field.
ITIL Foundation certification (mandatory).
Experience with service management tools such as ServiceNow or Jira; managing shared resource pools and multi-shift/offshore delivery models.
Proven track record managing large teams (20–100+ consultants) in a shared services/managed services model supporting global customers.
Strong operational leadership across Oracle products like Fusion ERP, HCM, SCM, EPM, and E-Business Suite with emphasis on production support and service governance.
Experienced in driving automation and continuous improvement in service delivery, including adoption of AI tools and shift-left strategies to enhance efficiency and customer satisfaction.