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Large services employer with a senior but generic application-support/DevOps role and metro context, moderate applicant density.
Application support and DevOps skills are broadly transferable across industries.
No explicit years but senior title and expected certifications suggest moderate filtering for skills and experience.
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Diagnose and resolve complex application software technical issues and provide timely end-user support.
Collaborate with development teams to implement software fixes, enhancements, and participate in testing and deployment of new releases.
Develop and maintain support documentation and training materials; identify opportunities for support process improvements and automation.
Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or Software Engineering.
Certification: Dynatrace Certified Associate.
Required skills include Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Risk Management.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in application support and troubleshooting complex software issues in an enterprise environment.
Comfortable collaborating across development teams and managing support documentation and training.
Skilled in Agile and change management processes with an orientation towards process improvement and automation.