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Common generalist operations role in a metro location with broad requirements increases competition.
Operational attendance and workforce coordination skills are moderately transferable across service and corporate HR environments.
Requires Excel proficiency, attendance systems familiarity and advanced English, so moderately strict filtering.
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Manage centralized employee attendance desk including call and email triaging as primary contact for attendance and availability issues.
Accurately record and update absence and dependability data in HR systems, ensuring compliance and audit readiness.
Coordinate dependability meetings and assist with performance-related processes such as accommodation and medical leave tracking, including escalations.
Graduate or Undergraduate degree holder.
Strong proficiency in MS Excel.
Experience Required: Not explicitly mentioned in the JD.
Must be comfortable with inbound and outbound calls in a time-sensitive environment following defined workflows and compliance standards.
Experienced with workforce planning, scheduling, or airline operations is preferred.
Detail-oriented with ability to handle time-sensitive tasks and maintain accurate documentation and compliance.
Capable of clear, real-time communication in English during calls involving staffing coordination and escalation.