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Tier-1 brand, metro location, and a generalist product-ops role increase applicant competition.
Core product-ops and customer-support skills transfer across industries, but payments preference raises specificity.
No explicit years but requires payments knowledge, SLA performance, and specific customer-service skills.
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Provide professional and timely technical and operational support for a portfolio of Mastercard Information Services products to internal and external customers.
Resolve customer issues by interfacing with support/development teams and ensure satisfaction while meeting aggressive SLA targets.
Conduct training sessions and webinars to drive customer engagement and usage across select products.
Bachelor’s degree or equivalent experience.
Experience in customer service or technical support role, preferably in payment/card industry.
Proficient with PC tools including Word, PowerPoint, Excel, and Access.
Work Experience Required: Previous experience in cross-functional environments involving influence management.
Strong problem-solving skills with ability to analyze complex situations and implement tiered solutions.
Ability to communicate complex technical and business information clearly to diverse audiences, both verbal and written.
Experience working with global customers and stakeholders in a multi-level, multifunctional, and multi-regional environment with focus on customer satisfaction and SLA adherence.