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Common TAM title, 3-6 years experience and metro location drive high candidate competition.
Requires domain-specific mobility platform knowledge and enterprise post-sales experience, reducing cross-industry transferability.
Explicit 4+ years plus required post-sales technical skills and networking/Windows Server knowledge narrow candidate pool.
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Manage and maintain strong relationships with Enterprise customers managing up to approximately 5,000 licensed devices.
Deliver Quarterly Business Reviews, technical consultancy, and provide timely communication on potential disruptions and support case escalations.
Own customer onboarding, root cause analyses for Priority 1 issues, documentation, training, and feedback collection to influence product improvements.
Minimum 4+ years in advanced technical roles such as implementation specialist, technical support, or solutions architect.
Experience in post-sales or professional services with direct customer advocacy and engagement in complex IT environments.
Strong knowledge of mobility technologies, Android, Apple & Windows OS, networking concepts (TCP/IP, certificates, SSL/TLS, firewalls, routing), and Windows Server administration (LDAP/AD).
Excellent English verbal and written communication skills; proficiency in additional languages is a plus.
Experienced in complex IT environments supporting large enterprise customers with technical and relationship management.
Capable of explaining complex technical concepts clearly and producing technical documentation.
Able to multitask and work independently with minimal supervision, balancing competing priorities effectively.