





Strong services brand, senior visible title, and office-based metro hiring create moderate applicant competition.
Platform and application-support skills are transferable across industries but expect domain-specific tooling sensitivity.
Senior title with specific platform and observability skills but no explicit years yields moderate filtering.
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Diagnose and resolve complex technical issues related to application software, providing timely and effective support to end users.
Collaborate with development teams to implement software fixes and enhancements and participate in testing and deployment of new software releases.
Develop and maintain support documentation and training materials; identify opportunities for process improvements and automation in support operations.
Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or Master's in Software Engineering.
Proficiency in English (C2 level).
Required skills include Agile Methodology, Change Management, Client Relations, Collaboration Tools, and Dynatrace Certified Associate certification.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in application support with capability to handle complex technical issues effectively.
Collaborative with strong ability to work with development teams and participate in software deployment and enhancement.
Comfortable working in a fast-paced, innovation-driven environment aligned with AI and digital transformation initiatives.