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Tier-1 brand, metro Bangalore, mid-level CSM title, and broad technical-security requirements raise applicant competition.
Role requires cybersecurity domain knowledge and technical CSM experience, limiting cross-industry transferability.
Explicit 5+ years, cybersecurity and technical skills, product knowledge increase shortlisting rigor.
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Manage and nurture a portfolio of up to 30 customer accounts through their lifecycle, focusing on customer retention, satisfaction (NPS), and driving adoption and growth.
Collaborate with internal teams and customers to define and execute success plans, provide technical guidance during implementation, and conduct regular business reviews to align on goals and operationalize use cases.
Serve as customer advocate by representing product issues and feature requests to product teams, tracking account health using Gainsight, and maintaining knowledge of Armis platform and its integrations.
5+ years customer-facing experience in post-sales, customer success, systems engineering, or client management, OR 3+ years in network engineering/support/design roles.
2+ years experience in Security or industries such as Healthcare, Automotive, Retail, or OT.
Strong technical skills including network security, Linux OS basics, and project management; ability to resolve technical problems quickly.
Fluency in English (spoken and written); B.S. degree in IT, IS, CS, MIS or equivalent, or relevant industry certifications (CISSP, Security+, CEH).
Experienced in customer success or technical account management within Cybersecurity SaaS environments or closely related technical fields.
Comfortable handling portfolios independently, coordinating cross-functional teams, and managing multiple stakeholders in complex enterprise environments.
Technically proficient with knowledge of Endpoint security, SOAR, SIEM, and familiarity with healthcare/IOT devices and relevant integrations.