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Tier-1 brand, metro location, generalist operations title, and broad skillset create high applicant competition.
High — role requires banking fraud, Regulation E, and VISA rules expertise, limiting cross-industry transferability.
Moderate due to regulatory, fraud-handling, and accounting skill requirements despite low years experience.
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Capture and research customer claims related to fraud, providing updates and resolutions in compliance with Regulation E and company policies.
Conduct detailed investigations of customer transactions, identify fraud patterns, and escalate complex cases as needed.
Perform operational accounting activities, including maintaining account accuracy, preparing financial reports, and supporting billing processes.
6+ months of customer service support experience or equivalent via work experience, training, military experience, or education.
Ability to apply regulatory and VISA rules to claim decisions is critical.
Strong verbal & written communication skills and ability to perform detailed research and multi-task effectively.
Work Experience Required: At least 6 months of relevant customer service or equivalent experience.
Experienced in handling fraud-related claims and transaction disputes with knowledge of Regulation E and VISA rules.
Capable of working in a fast-paced, quality-driven environment with strong attention to detail and accuracy.
Skilled in applying operational accounting and regulatory compliance to support fraud investigation and claims processing.