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Tier-1 brand, metro location, generalist operations title, and broad requirements increase candidate competition.
Banking fraud, Regulation E, and VISA rules require domain-specific knowledge, reducing cross-industry transferability.
Explicit 6+ months minimum plus regulatory, VISA rules, and quality metrics create moderate filtering.
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Support and capture detailed customer information and updates for fraud and claims cases, ensuring accurate investigation and resolution of transaction disputes.
Perform research and analysis on complex claims following regulatory and VISA rules, identify suspicious patterns, and escalate issues when necessary to improve customer experience.
Execute routine operational accounting tasks including account maintenance, reconciliation, billing support, and ensure compliance with internal controls and accounting standards.
Minimum 6+ months customer service support experience or equivalent (work experience, training, military, education).
Ability to apply regulatory and VISA rules to claim decisions is critical.
Strong verbal and written communication skills, good analytical and math skills, and excellent data entry ability.
Work Experience Required: 6+ months customer service support experience or equivalent.
Experience handling fraud claims, customer transaction disputes, and operational accounting in a regulated environment.
Ability to manage complex information from multiple sources with strong attention to detail and compliance focus.
Capable of working efficiently in a fast-paced, quality-driven setting while meeting productivity and service level expectations.