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Tier-1 brand, metro location, common associate role with broad skillset attracts many qualified applicants.
Role requires banking fraud and VISA regulation expertise, limiting transferability across industries.
Requires regulatory, VISA, fraud, and accounting skills beyond minimal experience, producing moderate filtering.
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Support and capture detailed information from customers regarding fraud and claims issues, including investigation and research of complex account activity.
Manage fraud Visa Debit Card claims by investigating, monitoring, and resolving disputes in compliance with Regulation E and company policies.
Maintain accurate records and ensure compliance with regulatory, operational, and internal control standards while meeting productivity and quality targets.
6+ months of customer service support experience or equivalent demonstrated through work experience, training, military experience, or education.
Experience handling fraud-related customer claims, preferably related to Visa Debit Card fraud.
Strong verbal and written communication skills with ability to apply regulatory and VISA rules to claims decisions.
Work Experience Required: 6+ months as specified in required qualifications.
Experienced in fraud claim investigations with knowledge of banking regulations and operational processes related to fraud and dispute management.
Detail-oriented with strong analytical skills and ability to manage multiple systems and data sources for accurate claim resolution.
Capable of working efficiently in a fast-paced, quality-driven call center or operational environment with collaboration across teams.