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Tier-1 brand, metro location, entry-level generalist role with broad skills increases applicant competition.
High — requires banking-specific fraud, Regulation E and VISA rules, limiting cross-industry transferability.
Minimal explicit experience but requires regulatory and VISA-rule knowledge, so moderate shortlisting strictness.
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Support and manage customer fraud and claims cases by capturing pertinent information, conducting research, and providing status updates.
Investigate and resolve fraud-related transaction disputes adhering to regulatory and internal policies, maintaining accurate records and escalating complex issues.
Perform moderately complex operational accounting activities including account reconciliation, billing support, and regulatory reporting to ensure compliance and accuracy.
Minimum 6 months of customer service support experience or equivalent (work experience, training, military, education).
Ability to analyze complex transactional data and apply regulatory (Regulation E) and VISA rules for claims decisions.
Strong verbal and written communication skills required for customer interactions and documentation.
Work Experience Required: Minimum 6 months of customer service support experience or equivalent.
Experience in fraud investigation or claims operations within banking or financial services, familiar with VISA debit card fraud protocols.
Detail-oriented operator capable of analyzing multiple data sources and regulatory guidelines to make accurate claim decisions.
Comfortable working in a fast-paced, regulatory-compliant, call center or operational environment handling complex account activities.