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Strong Tier-1 brand, mid-level generalist network role, and metro location create high applicant competition.
Network engineering skills transfer across industries but require domain-specific vendor knowledge.
Mandatory vendor certifications and specific firewall/network skills increase filtering strictness.
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Ensure operational continuity of client IT infrastructure by proactively monitoring, investigating, and resolving medium complexity technical incidents and problems.
Collaborate with clients and internal teams to restore services swiftly within SLA, manage ticket queues, and escalate issues appropriately to Centres of Excellence and other teams.
Contribute to projects, automate routine tasks with automation teams, coach L1 teams, manage change requests, and support disaster recovery activities as needed.
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
At least one technical certification in the above-mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in second-line network operations and support within managed services environments handling medium complexity incidents.
Comfortable working onsite in a dynamic environment requiring adaptability and effective client communication across cultures.
Demonstrates planning skills with ability to anticipate changes and optimize operational efficiency through automation and process improvements.