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Generalist logistics customer-service role, mid-level experience, broad responsibilities, and a known employer increase applicant competition.
Role demands logistics-specific skills (TMS, carrier billing, KPIs), moderately transferable across supply-chain functions.
No explicit years or certifications but requires logistics/TMS and billing expertise, so moderate filtering.
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Proactively communicate and resolve systems/operational issues impacting customer shipments by coordinating with DPW and customer teams.
Manage and analyze reporting suites related to key account customers and DPW business according to KPI requirements, including carrier performance and billing activities.
Handle customer complaints with thorough root cause analysis and corrective actions; participate in regular carrier and customer meetings and reviews.
Work Experience Required: Not explicitly mentioned in the JD
Experience with carrier management and shipment tracking.
Familiarity with customer complaint handling, root cause analysis, and corrective action implementation.
Proficiency in compiling and managing billing activities and reporting using TMS or similar systems.
Experienced in logistics operations with a focus on customer service and carrier management.
Detail-oriented with ability to generate and interpret performance reports and action KPIs.
Skilled in cross-functional communication, working between control towers, customers, and carriers to ensure resolution of issues.