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Strong brand and metro location increase applicants, but senior domain specificity limits density.
Requires domain-specific consumer banking/fintech operations and risk experience, reducing cross-industry transferability.
Explicit 10+ years in consumer banking/fintech operations and risk makes hiring filters strict.
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Lead and manage customer remediations by partnering with Product, Operations, Risk, and Compliance to create plans, track progress, and capture closure evidence.
Serve as primary point of contact for operations issue remediations, analyzing impacted populations, coordinating communications, and ensuring issue owner accountability.
Drive the Operations Feedback process by triaging, researching, and tracking enhancements from feedback to improve operations effectiveness.
10+ years experience in operations or risk management within consumer banking or fintech.
Bachelor’s degree required.
Experience managing structured intake processes, backlogs, or idea pipelines.
Experience analyzing operational feedback to identify systemic improvement opportunities.
Experienced in cross-functional collaboration with Compliance, Engineering, Risk, and Operations to deliver remediation and process improvements.
Strong ownership mindset focused on high-quality, impactful outcomes affecting customer experience.
Comfortable working independently in a fast-paced, ambiguous environment managing multiple simultaneous remediation and improvement projects.