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Mid-level generalist operations role with broad requirements in a metro office attracts many qualified applicants.
Requires claim adjudication and absence-platform expertise, limiting cross-industry transferability.
Mandatory 5+ years and specific claim adjudication domain experience increases filtering rigor.
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Own operational performance and ensure contractual service standards are met or exceeded, focusing on process expertise and ongoing process improvements.
Lead team daily objectives, train and mentor staff, perform root cause analysis on client performance issues, and manage process documentation and SOP updates.
Facilitate transitions for new work/processes, collaborate with US/client teams on SOPs and domain improvements, and drive ad-hoc projects and operational excellence initiatives.
Graduate degree in BA, B.Com, or BCA with no gaps or academic failures during graduation.
Minimum 5 years overall work experience with required claim adjudication experience (LOA/FMLA).
Advanced MS Excel skills and significant domain expertise in aligned processes including SOP knowledge.
Work authorization in the employing country without need for future visa sponsorship.
Experienced in claim adjudication specifically LOA/FMLA domain with strong operational and process management skills.
Ability to lead teams, conduct complex root cause analysis, and implement process improvements in a multi-client environment.
Comfortable working with cross-geography teams (India and US) on process transitions and client engagements, demonstrating strong domain SME capabilities and dashboard development for operational metrics.