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Tier-1 employer, mid-level generalist title, and metro location drive high competition.
Skills broadly transferable, though financial domain knowledge increases fit sensitivity.
Explicit 2–5 years and domain knowledge create moderate candidate filtering.
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Provide technical and business application support, acting as a liaison between users, internal technology teams, and vendors.
Participate in application releases and disaster recovery testing, performing post-release checkouts and maintaining technical support documentation.
Drive support project initiatives focusing on stability, efficiency, and effectiveness with moderate impact on business operations.
2-5 years of experience with basic knowledge of application support procedures and technical areas.
Bachelor’s/University degree or equivalent experience.
Experience or knowledge of problem management tools and issue tracking/reporting tools.
Basic business knowledge/understanding of financial markets and products.
Able to independently handle variable issues with moderate business impact and exercise professional judgment in problem resolution.
Developed communication and diplomacy skills to manage complex or sensitive interactions with stakeholders.
Experience working collaboratively across support teams and technology groups to prioritize fixes and support tooling requirements.