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Tier-1 brand and metro location create competition, balanced by niche ServiceNow HRSD specialization.
Requires ServiceNow HRSD and portal optimization experience, limiting cross-industry transferability despite HR fundamentals.
Mandatory ServiceNow HRSD expertise, 5+ years, analytics skills, and certifications increase filtering rigor.
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Own end-to-end performance monitoring and optimization of the MyHR portal on the ServiceNow platform to enhance usability and responsiveness.
Develop and deliver analytics dashboards and actionable reports to drive continuous improvement in portal engagement and service outcomes.
Collaborate closely with HR, IT, ServiceNow developers, and vendors for roadmap planning, change management, and content accuracy to ensure a seamless digital HR experience.
Bachelor’s degree in Computer Science, HR Technology, Information Systems, or related field.
Minimum 5 years of experience working with HR portals, digital platforms, or enterprise self-service tools, focusing on ServiceNow.
In-depth knowledge of ServiceNow Employee Center / HR Service Delivery (HRSD).
Proven skills in portal performance analysis, optimization, and experience with web analytics tools such as Google Analytics or ServiceNow Performance Analytics.
Experienced in managing digital HR platforms with a balance of technical expertise and business acumen to improve user experience and portal performance.
Capable of cross-functional collaboration between HR, IT, UX/UI teams, and external partners to drive portal enhancements and change management.
Familiar with Agile development, ITIL frameworks, and digital content best practices to support ongoing innovation and operational excellence.