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Tier-1 bank, mid-level generalist role in metro locations with broad skillset expectations increases competition.
Core monitoring, SQL, Windows and IIS skills transfer across sectors, though financial-services experience increases specificity.
Explicit 6+ years plus mandatory ITIL, database, monitoring and tooling experience increases shortlisting strictness.
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Provide 2nd/3rd line support for application stack including database data manipulation and application configuration across production environments.
Analyze, investigate, and resolve application/user issues maintaining agreed standards and SLAs, including root cause analysis and documentation.
Manage daily BAU operations, implement monitoring tools and alerts, support disaster recovery and ITIL-aligned incident/change/problem management processes.
6+ years of application support experience, preferably within Financial Services or similar environment.
Strong expertise in T-SQL, PL/SQL, VB.Net and C# for troubleshooting and data analysis.
Experience with Windows Server, Microsoft SQL Server, IIS, cloud technologies, monitoring tools (Splunk/New Relic), and ITIL/ITSM practices.
Work Experience Required: At least 6 years of experience in supporting applications.
Experienced infrastructure/operations professional bridging development and operations with strong problem solving in application support.
Proven ability to manage complex, high availability production environments with emphasis on process improvement and SLA adherence.
Comfortable working cross-functionally, engaging stakeholders, and contributing to documentation and governance in ITIL framework.