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Known BPO brand, common payroll role, and metro location drive high applicant competition.
Payroll skills transfer across industries but vary with compliance, yielding medium sensitivity.
No explicit years, certifications, or mandatory software listed, implying low shortlisting strictness.
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Develop and execute medium to long-term sales plans to protect, grow, and diversify relationships with a defined group of existing clients.
Identify and manage customer interactions to discover cross-selling, up-selling, and repeat sales opportunities.
Resolve customer issues to ensure high-quality service, develop client retention and growth plans, and report on customer retention and market trends.
Work Experience Required: Specialized schooling or previous practical experience related to account management or sales likely required (not explicitly quantified).
Must have skills in medium to long-range sales planning, client relationship development, and customer service problem resolution.
Not explicitly mentioned: educational degree requirements, specific certifications, notice period, mandatory location or onsite requirements.
Experienced in managing and growing long-term client relationships with a focus on retention and cross/up-selling strategies.
Proficient in analyzing and reporting customer retention metrics and market trends to inform account strategies.
Able to deliver results that meet time, cost, and quality standards with understanding of specific client needs and sales targets.