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Senior L&D and quality role in Bangalore at a BPO with niche skills lowers candidate competition.
Core L&D and coaching skills transfer across industries, but BPO-specific quality processes increase domain sensitivity.
Explicit 8+ years manager requirement plus L&D, quality, and stakeholder skills enforce strict shortlisting.
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Own selection, training, development, and performance management of training staff including coaching and counseling.
Oversee execution of local training programs, resource planning, and measure training effectiveness across multiple classroom environments.
Manage quality work groups across multiple programs or business lines, including audits and process improvement in collaboration with business stakeholders.
8+ years of work experience in relevant training and quality management roles.
Graduate degree required.
Proficiency in Microsoft Office Suite and Learning Management Systems (LMS).
Location requirement: Bangalore, India.
Experienced in multi-site operations leadership with stakeholder management and process improvement experience.
Skilled in adult learning principles, training methodologies, and performance coaching.
Capable of handling quality governance and data-driven continuous improvement in training environments.