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Tier-1 bank, mid-level DevOps role in metro with broad skillset attracts many qualified applicants.
Technical DevOps skills are transferable, but banking domain and regulatory expectations favor finance experience.
Explicit 7–12 years requirement plus mandatory SRE/DevOps, cloud, scripting, and monitoring skills restrict candidates.
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Provide hands-on technical L2 application support and incident resolution for 30+ AFC business applications.
Lead and manage regional L2 and vendor support teams, ensuring operational processes and SLA adherence across multiple applications.
Drive application stability and performance improvements using KPIs, SRE principles, real-time monitoring, and strategic input on disaster recovery and business continuity.
7-12 years of hands-on IT application support experience, including managing 24x7 vendor support teams.
Bachelor's degree in Computer Science, IT-related discipline, or equivalent experience.
Experience working shifts covering APAC and EMEA hours, with weekend on-call rotational responsibility.
Knowledge of ITIL standards (foundation certification preferred), production KPIs/SLO/SLA, scripting (Shell/Ansible), Linux (RHEL), and databases (Oracle, MS SQL, PostgreSQL, Big Query).
Experience in team lead roles within investment banks, financial institutions, or large corporations with enterprise systems.
Strong expertise with cloud platforms (preferably Google Cloud Platform), DevOps/SRE best practices, and monitoring tools (Elastic Search, Grafana, Prometheus).
Proven ability to manage cross-regional teams, drive process improvements, automate support tasks, and effectively coordinate with multiple stakeholders under pressure.