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Tier-1 brand, entry-level generalist role in metro attracts many qualified applicants.
Banking fraud and claims require specific regulatory and Visa knowledge, limiting cross-industry transferability.
Explicit 6+ months requirement, regulated banking rules and Visa claim expertise increase screening rigor.
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Support and manage customer fraud and claims cases including capturing detailed claim information, conducting investigations, and updating claim status.
Perform research and apply regulatory and VISA rules to evaluate and resolve complex fraud claims, ensuring compliance and accuracy in decisions.
Maintain accurate records, collaborate with internal teams, and contribute to improving customer experience in a fast-paced call center environment.
Minimum 6+ months of customer service support experience or equivalent (work experience, training, military, education).
Experience handling fraud claims, preferably related to Visa Debit Card transactions, with knowledge of Regulation E and banking policies.
Strong verbal and written communication skills with ability to apply regulatory and fraud rules to claim decisions.
Work Experience Required: 6+ months customer service support or equivalent, New Delhi location or remote not explicitly mentioned.
Candidate who can balance exceptional customer service with precise investigative research in a fast-paced environment.
Experienced in detailed analysis of claims with ability to interpret multiple data sources and regulatory guidelines.
Able to efficiently manage moderate operational accounting activities and maintain accurate records supporting financial and fraud claims.