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Tier-1 brand and metro location increase competition, but niche senior internal-communications role limits density.
Internal communications and change-management skills transfer across industries, but global CCC and enterprise experience raise specificity.
Explicit 8–12 years requirement plus targeted global internal communications and change management experience tightens shortlisting.
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Develop and execute integrated communications and employee engagement strategies aligned with global Customer Care Centers business priorities and transformation initiatives.
Lead organizational change communication, employee recognition programs, and build a global change champion network to drive adoption and engagement.
Serve as a strategic advisor to leadership, managing executive communications and fostering a connected, inclusive, and high-trust culture across globally distributed teams.
Bachelor’s degree in Communications, Public Relations, Marketing, HR, Organizational Development, Business Administration, Journalism, or related discipline; Master’s degree preferred.
8–12+ years experience in Communications, Employee Engagement, Internal Communications, Organizational Development, Change Management, HR, or related fields.
Proven experience managing enterprise communication and engagement programs in global, matrixed organizations supporting organizational transformation.
Work Experience Required: 8–12+ years; Notice period: Not explicitly mentioned in the JD.
Experienced in supporting large, global and matrixed organizations with complex transformation and change adoption programs.
Skilled in strategic storytelling, executive communications, and employee engagement initiatives that align with business outcomes.
Capable of influencing senior leadership and driving cross-functional collaboration to foster culture, engagement, and organizational effectiveness.