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Tier-1 brand and Gurgaon metro increase competition, though niche Gainsight skills reduce applicant pool.
Platform-specific Gainsight expertise and Customer Success operating-model skills limit cross-industry transferability.
Mandatory Gainsight certifications and specific integration experience create strict screening filters.
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Administer, configure, and optimize the Gainsight platform for Mastercard Services' Customer Success teams globally.
Design and maintain scalable Gainsight solutions including automation workflows, integrations with Salesforce and BI tools, and executive reporting to improve customer success outcomes.
Partner with cross-functional teams to translate business needs into platform enhancements and lead training and governance to maximize platform adoption and operational excellence.
BS/BA degree or equivalent combination of experience and education.
Gainsight NXT Associate Certification (Level 1) and Level 2 Gainsight Admin Certifications (Reporting & Dashboards and Journey Orchestrator) required.
Deep technical expertise with Gainsight platform components including Rules Engine, Journey Orchestrator, Success Plans, Scorecards, Cockpit, Reporting, Data Designer, and platform integrations.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in Customer Success operating models focused on customer lifecycle management, value realization, retention, and expansion.
Skilled in managing complex operational system implementations and integrations involving Salesforce and enterprise customer data platforms.
Strong collaborator capable of influencing stakeholders across functions to drive platform strategy, adoption, and continuous improvement.