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Strong Tier-1 brand, generalist mid-level title, and broad skill requirements increase applicant competition.
Core application support skills transfer across industries, though financial services experience is preferred.
Explicit 6+ years, ITIL, database, monitoring and Windows/SQL mandates create stringent shortlisting filters.
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Provide 2nd/3rd line support and resolution for divisional application stack including database data manipulation and application configuration.
Perform incident investigation, root cause analysis, and maintain application and system monitoring to uphold service levels and business process support.
Document investigations, maintain application support standards, and contribute to continuous operational improvement and risk management.
6+ years experience in application support roles.
Strong knowledge of T-SQL and PL/SQL, with experience in VB.Net and C# application code debugging.
Experience with Windows Server, Cloud environments, Microsoft SQL Server, IIS management, and ITIL/ITSM frameworks.
Work Experience Required: 6+ years in supporting applications.
Operates effectively at the interface of development and operations with strong incident, change, and problem management skills.
Experienced in high availability, disaster recovery support and using monitoring tools like Splunk and New Relic for application performance.
Able to independently manage workload to meet deadlines and pursue improvements in operational efficiency within a Financial Services context.