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Metro Bangalore and known healthcare employer increase applicants, but niche US healthcare skills and seniority limit density.
Strong US healthcare and benefits-configuration requirements limit cross-industry transferability.
Explicit 8–12 years, mandatory US healthcare expertise and people-management make candidate filters stringent.
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Manage day-to-day operations and ensure team meets performance objectives including AHT, Utilization, Quality, TAT, and Productivity.
Forecast and plan capacity; assess shortages and initiate hiring or overtime especially during Open Enrollment.
Liaise with internal and external partners for process updates, oversee SOPs and training materials, conduct performance appraisals, and drive process improvements.
8 to 12 years of experience in US Healthcare, preferably with Benefit Configuration experience.
Bachelor's or Master's degree required.
Experience in people management and operational metrics management (AHT, Quality, TAT, Productivity).
Willingness to work US shifts and flexible for all shifts.
Strong expertise in US Healthcare domain with experience in Claims Testing and Benefit Configuration.
Proven ability in capacity planning, forecasting, and managing complex operational teams.
Skilled in stakeholder and partner management with experience in quality management and process improvement methodologies.