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Tier-1 bank, metro location, mid-level generalist title, and broad skill requirements increase applicant competition.
Process improvement transferable across industries, but banking compliance and US-client experience increase domain specificity.
Mandatory 2+ years, regulated banking context, and US-market/client experience preference make shortlisting stringent.
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Ensure business goals are met by managing and improving business operations and performance metrics within a single business group.
Conduct root cause analysis and process improvement to enhance compliance, reduce risk, and improve support function effectiveness.
Collaborate with leadership to develop and present strategic recommendations, monitor risk management, and guide less experienced staff.
Minimum 2+ years of experience in Business Execution, Implementation, or Strategic Planning, or equivalent experience/education.
Willingness to work night shift IST 6:30 PM to 3:30 AM, flexible as per team requirements.
Proficient in managing client interactions and resolving queries to maintain high customer satisfaction and operational efficiency.
Experience or ability to leverage AI tools and emerging technologies such as Microsoft Copilot and Agentspace.
Experienced in managing U.S. market client relations or customer service with a focus on timely and effective communication.
Capable of independent judgment in risk management and business operations within a compliance-driven environment.
Able to lead and provide guidance to junior team members while collaborating effectively with internal teams and executive leadership.