Back
Tier-1 brand, metro location, and a popular entry-level operations role increase applicant competition.
Role-specific fraud and claims experience favors BFSI backgrounds, but customer-service skills remain somewhat transferable.
Explicit 6+ months requirement plus compliance and escalation duties create moderate screening filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Support customers by capturing detailed claim information and conducting research on claim statuses.
Identify opportunities for customer experience improvement through thorough investigation of complex account activities and take appropriate claim actions.
Handle routine customer support tasks in a call center environment balancing service and investigative research, including escalating issues to more experienced team members.
6+ months of customer service support experience or equivalent demonstrated via work experience, training, military experience, or education.
Work Experience Required: 6+ months customer service support experience or equivalent.
Notice Period: Not explicitly mentioned in the JD.
Location Requirements: Not explicitly mentioned in the JD.
Experience working effectively in a call center setting handling customer claims and fraud-related inquiries.
Ability to balance customer service with investigative research and risk mitigation.
Comfortable following direction from team leads and escalating complex issues appropriately.