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Tier-1 brand, metro location, and mid-level generalist security operations role increase applicant competition.
Requires managed-security and SOC operational experience, limiting transferability across unrelated domains.
No explicit years but requires managed-security, SLA/ticketing and client-facing skills, enforcing moderate filtering.
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Ensure continuous operation and availability of clients' security infrastructure by monitoring, identifying, investigating, and resolving technical incidents and tickets within SLA.
Manage work queues, perform operational tasks, update ticket resolutions, and execute approved changes while flagging risks and mitigation plans.
Collaborate with automation teams to optimize processes, provide second-level support to L1 engineers, contribute to incident quality audits and trend analysis for automation opportunities.
Experience in managed security services infrastructure support and service ticket handling; knowledge of ticketing tools like ServiceNow preferred.
Bachelor's degree or equivalent in IT/Computing or relevant work experience.
Willingness to work on-site as per workplace requirements.
Work Experience Required: Not explicitly mentioned in the JD.
Proven ability to operate in fast-paced, SLA-driven environments requiring incident prioritization and multi-team coordination.
Effective collaborator with experience supporting and escalating technical issues between support levels and teams.
Strong communication skills with cultural adaptability to engage clients and colleagues globally.