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Tier-1 employer and metro location increase applicant density despite niche vendor certifications.
Specialized networking and vendor certifications moderately limit transferability across non-infrastructure roles.
Mandatory vendor certifications, specific networking skills, and SLA-driven operations make shortlisting stringent.
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Ensure client IT infrastructure and systems remain operational by monitoring, troubleshooting, and resolving medium complexity technical incidents and requests.
Manage service restoration within SLA, coordinate with clients and internal teams, and escalate issues to Centres of Excellence when needed.
Contribute to automation efforts, coaching L1 teams, managing change and incident quality, and supporting operational tasks including disaster recovery when required.
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the noted technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD; Workplace is On-site in India.
Experienced in second-line support and handling medium complexity networking incidents with a client-first communication approach.
Comfortable working in dynamic, high-pressure environments requiring adaptability and cross-cultural communication.
Capable of collaborating across teams for automation and process improvement, and mentoring L1 service desk teams.