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Generalist HR role with mandatory BPO experience and known employer yields moderate applicant competition.
Mandatory BPO-specific experience increases industry specificity, reducing cross-industry transferability.
Mandatory BPO HR experience, explicit 12–24 months range, and educational requirement make filtering strict.
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Own employee and labor relations including addressing concerns, disciplinary and performance issues.
Manage HR compliance by monitoring legal requirements, updating policies, and advising management.
Execute special HR projects, including onboarding new hires, administering surveys, preparing reports, and managing office tasks.
12-24 months professional experience with mandatory BPO HR Generalist experience.
Master’s degree or Postgraduate qualification in Human Resources.
Experience with international call centers is highly preferred.
Willingness and ability to work night shifts.
Experience working effectively in fast-paced BPO or international call center environments.
Proven ability to handle employee relations and compliance with strong knowledge of employment laws.
Strong organizational and communication skills to manage multiple HR tasks and projects with attention to detail.