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Tier-1 brand, metro locations, and a common application-support title increase candidate competition.
Requires streaming and enterprise integration experience, reducing portability across unrelated industries.
Multiple mandatory technologies and an explicit 7+ years requirement make screening strict.
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Provide Tier 2 support for escalated incidents, alerts, environment issues, and client onboarding related to enterprise messaging platforms including Confluent Kafka and Azure Event Hub.
Lead root cause analysis, trend investigations, and platform improvement initiatives including SSL certificate lifecycle management and compliance-related tasks (CCRC, AT&T Cybersecurity Scorecard, SOX).
Collaborate with architects, developers, and stakeholders; manage operational governance, SOPs for Tier 2 support, and support CI/CD release operations.
7+ years of experience in application production, integration, or platform support.
Operational support experience with Confluent Kafka, Azure Event Hub, and Kubernetes (Azure AKS) in incident response scenarios.
Proficiency in Python scripting, SQL/Postgres queries, and experience with Splunk and Prometheus/Grafana for diagnostics.
Location requirement: Onsite in Hyderabad or Bangalore, India.
Experienced Mid to Senior engineer (7-10 years) capable of independently managing complex escalations in enterprise messaging and containerized environments.
Strong technical troubleshooting background with cross-functional collaboration skills for stakeholder communication and incident coordination.
Familiarity with compliance, production environment governance, and operational automation in cloud and on-prem platforms.