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Tier-1 brand, metro location, and mid-level generalist HR role increase competition despite APAC scope.
Core HR operations skills transfer across industries, but APAC leadership and service-delivery expertise increase specificity.
Explicit 6–8 years, leadership and HR service-delivery experience make shortlisting strict.
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Lead and develop a high-performing APAC People Support team responsible for delivering scalable, employee-centered people operations service across the employee life cycle.
Own operational performance metrics (SLAs, KPIs, case volumes, quality, employee satisfaction) and drive continuous improvement through data analysis, automation, and process standardization.
Partner with regional/global HR and business leaders to enable operational excellence, lead change management, and deliver integrated HR service solutions.
Bachelor’s degree from accredited university.
6–8 years relevant experience in HR operations, shared services, or service delivery environment.
Experience leading teams and driving process automation to improve employee experience.
Ability to support global time zones; excellent communication and project management skills.
Experienced leader in tiered HR service delivery/shared services with deep knowledge of operational metrics and service excellence.
Strong analytical thinker who leverages data and technology (e.g., Workday, ServiceNow) to drive digital transformation and efficiency.
Proven capability to manage complexity and rapid change in a regional/global context, influencing senior leadership and multiple stakeholders.